Last updated: 8 September 2026
Where we ship
We ship to the United States, the United Kingdom and the European Union.
Cost
- Orders of $35 or more — free standard shipping
- Orders under $35 — flat rate standard shipping, calculated at checkout
We do not sell shipping protection or any add-on insurance at checkout. If a parcel goes missing, that is our problem to solve, not a product to sell you.
Processing time
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.
Delivery times
- United States — 3–7 business days after dispatch
- United Kingdom — 5–10 business days after dispatch
- European Union — 5–12 business days after dispatch
These are estimates from the carrier, not guarantees. Customs processing can add time on international orders.
Tracking
You receive a tracking link by email as soon as your parcel is dispatched. If the link has not updated after three business days, email support@nenali.com and we will chase it.
Duties and taxes
Prices shown at checkout include applicable taxes where we are required to collect them. For destinations outside the country of dispatch, import duties may be charged by your local customs authority and are the responsibility of the recipient.
Wrong or damaged deliveries
Email us within 30 days of delivery with your order number and a photograph. We replace damaged or incorrect items at our cost, with no return required.
Address errors
If you notice a mistake in your shipping address, email us immediately. We can usually correct it before dispatch. Once a parcel has shipped we cannot reroute it.
Northvelt Ventures LLC · 30 N Gould St, Suite 4000, Sheridan, WY 82801, USA