Last updated: 26 September 2026
Where we ship
We ship to 41 countries: the United States, Canada, the United Kingdom, the European Union and the EEA, Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates.
Cost
- Orders of $35 or more — free standard shipping.
- Orders under $35 — flat rate standard shipping, calculated at checkout.
We do not sell shipping protection or any add-on insurance at checkout. If a parcel goes missing, that is our problem to solve, not a product to sell you.
Order processing
Orders are processed within 1–2 business days. We process Monday to Friday, excluding public holidays; orders placed at a weekend are processed on the next business day.
Subscription renewal orders follow the same processing times and delivery estimates as any other order, unless we tell you otherwise.
Estimated delivery times
Delivery time starts when your parcel leaves us, not when you place the order, and does not include weekends or public holidays.
| Destination | Estimated delivery after dispatch |
|---|---|
| United States | 3–7 business days |
| United Kingdom | 5–10 business days |
| European Union, EEA, Switzerland, Norway | 5–12 business days |
| Canada | 6–14 business days |
| Australia, New Zealand | 7–16 business days |
| Rest of the world | 7–16 business days |
These are carrier estimates, not guarantees. Delays can happen for reasons outside our control: carrier backlogs, customs inspections, severe weather, and peak periods.
Tracking
You receive a tracking link by email as soon as your parcel is dispatched. You can also follow it at any time on our tracking page. If the link has not updated after three business days, email support@nenali.com and we will chase it.
Delayed, lost or damaged parcels
If your parcel is delayed, lost in transit, damaged on arrival, or marked as delivered but cannot be found, email support@nenali.com with your order number and tracking details.
We will look into it and find the best resolution available. Depending on what happened we may ask you to confirm your delivery address, check with people at the address or with neighbours, or speak to the carrier — but the outcome is ours to sort out, not yours.
Customs, duties and taxes
Prices at checkout include applicable taxes where we are required to collect them. Orders shipped outside the country of dispatch may attract import duties, VAT or other local charges set by your customs authority. These are the recipient's responsibility, they are not set by us, and we cannot estimate them in advance.
PO boxes and address errors
Some of our carriers do not deliver to PO boxes. Please give a street address at checkout wherever you can: a parcel sent to a PO box may be delayed, returned to sender, or treated as undeliverable.
You are responsible for giving a complete and correct delivery address. If you spot a mistake, email us immediately — we can usually fix it before dispatch. Once a parcel has shipped we cannot reroute it.
Questions
Email support@nenali.com and a person will answer, usually within one business day.