Last updated: 8 September 2026
Sixty days to change your mind
Try NENALI for two months. If it hasn’t made a difference, email us within 60 days of delivery and we will refund your order in full.
How it works
- Email support@nenali.com with your order number. One line is enough — you do not have to justify the request.
- We reply within one business day with return instructions and the return address.
- Send the item back. Opened and partly used is fine — that is what a trial means.
- We refund to your original payment method as soon as the return is on its way. Banks typically take a further 5–10 business days to show it.
Return postage is yours, unless the item arrived damaged or incorrect.
Damaged or incorrect items
Email us within 30 days of delivery with your order number and a photograph. We replace these at our cost and there is nothing to send back.
Subscriptions
- You can cancel at any time from your account or by replying to any email from us. No phone call.
- We email you three days before every renewal charge, with a one-click option to skip that shipment.
- A renewal charged after you cancelled is refunded in full, regardless of the 60-day window.
- We never enrol you in a subscription from a one-time purchase.
Cancelling an order before it ships
Email us as soon as possible. If the order has not been dispatched we cancel and refund it immediately.
Exceptions
The guarantee covers one refunded order per customer. Beyond that we are glad to keep helping by email, but repeated refunds on repeated orders fall outside it.
Northvelt Ventures LLC · 30 N Gould St, Suite 4000, Sheridan, WY 82801, USA